SYNVERSO

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Are you interested in working with us? Whether you have years of experience or are freshly out of school, we are always seeking dedicated and enthusiastic employees. Join our team and send us your CV! 

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Technical Support Engineer (m/f)

We are looking to expand our team with a talented and experienced Technical Support Engineers. Your main tasks will include delivering high-quality technical support, ensuring software quality control, and developing detailed documentation and user manuals. Experience with SaaS platforms is desirable for this role.

We are seeking someone with a sharp attention to detail and strong communication abilities for this position. You will work closely with customers to ensure the proper functioning of our platforms.  If you have experience in executing test cases and are dedicated to ensuring quality, we look forward to meeting you.

Responsibilities:

  • Provide technical support to customers, addressing and resolving queries and issues effectively,
  • Collaborate with development teams to identify and resolve software defects and improve overall product quality,
  • Produce logs and actionable data in order to document testing phases and defects,
  • Conduct thorough quality control checks and adhere to established quality assurance procedures to ensure the highest standards of our SaaS products,
  • Develop and maintain detailed documentation and user manuals, ensuring they are clear, concise, and user-friendly,
  • Provide users with training and guidelines on how to make optimal use of our products,
  • Maintaining quality throughout the software development lifecycle by working with cross-functional teams and manage software testing, including functional, regression and performance tests,
  • Stay abreast of new trends and technologies in SaaS to continuously improve our support and QC procedures.
 

Requirements and skills:

  • Proven experience (at least 2 years) as a Technical Support Engineer or similar role, specifically in a SaaS environment
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Strong understanding of software quality assurance principles and practices
  • Experience in writing technical documentation and user manuals
  • Familiarity with customer support software, databases, and tools
  • Attention to detail and strong organizational skills
  • Ability to troubleshoot and document issues and errors
  • Ability to work independently and as part of a team
 

Preferred:

  • Experience with automated testing tools and methodologies
  • Experience with regression testing and Agile frameworks 
  • Certifications in relevant technologies or customer support
 

Additional notes:

  • Permanent contract/employment (6-month probation period)
  • Full-time job; hybrid (Zagreb)/remote work
  • Gain opportunity to upgrade your skills through collaboration with highly qualified experts 
  • Other benefits of work in a modern and dynamic environment which will be presented in a job interview 🙂

FULL TIME

If you find this opportunity interesting, please feel free to send your application (CV) to job@synverso.com until May 15th.

Let’s partner up!